Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at walkingpawsinva@gmail.com.

If your return is accepted, please use the carrier of preference to return the item. We will ask that you share tracking with us. Once the item has been returned and inspected, we will issue a return. 

You can always contact us for any return question at walkingpawsinva@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned: custom products. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at walkingpawsinva@gmail.com. We are here to help.